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Frequently Asked Questions

  • How long will it take for my custom mattress to arrive at my home?
    After you've placed an order, your mattress will arrive in about 2-3 weeks. We ship via FedEx Ground and deliver Monday through Friday, excluding holidays. Upon shipping, we'll send you an email with your FedEx tracking information so you can stay up to date on your shipment.
  • How much is the cost for shipping?
    All of our mattresses ship for free within the contiguous United States.
  • Where will my mattress ship from?
    We craft our mattresses in Conover, North Carolina and ship direct from there.
  • How close will my mattress be to the dimensions I ordered?
    With foam mattresses there can be up to a 1/4 inch difference, smaller or larger. Coil mattresses can be up to a 1 inch difference, smaller or larger.
  • How long will it take for my custom mattress to arrive at my home?
    After you've placed an order, your mattress will arrive in about 2-3 weeks. We ship via FedEx Ground and deliver Monday through Friday, excluding holidays. Upon shipping, we'll send you an email with your FedEx tracking information so you can stay up to date on your shipment.
  • How much is the cost for shipping?
    All of our mattresses ship for free within the contiguous United States.
  • Where will my mattress ship from?
    We craft our mattresses in Conover, North Carolina and ship direct from there.
  • How close will my mattress be to the dimensions I ordered?
    With foam mattresses there can be up to a 1/4 inch difference, smaller or larger. Coil mattresses can be up to a 1 inch difference, smaller or larger.
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